Don't like the colour or not got quite the size 8 feet you thought you had, no worries just get them back to us within 14 days of your receipt and we'll organise an exchange or refund.

Simply fill in the details below, hit the Submit Returns Form Now button and (providing you give us your correct email address) an email containing your unique returns number will be sent to your inbox within the next few seconds.

PLEASE NOTE: This returns form should only be used to request an exchange or refund for items purchased through this website. For items purchased through our other outlets please refer to the relevant returns procedure shown on the correct site.

If you experience any problems using the above form please click Here or call 01947 601110 anytime.

The small print, there has to be some, sorry!!

All items to be returned in new, unworn condition with all labels attached and packaging intact.

All items to be returned must arrive with us within 14 days of your original receipt of goods. Any items arriving back after this time may be returned to you at your cost. (This is 14 days from the date you received the item, not from when you submitted the returns request). We do not make any exceptions to this ruling.

Any package returned with insufficient postage whereby we are required to pay the delivering company the correct postage/release fee will be charged to the sender and any such amount deducted from the final refund.
We keep proof of any such payments for a period of up to 3 months should you wish to view them.

All responsibility for any goods being returned rests with you the sender until we receive them therefore we advise you obtain at minimum a proof of posting certificate (free at all Post Offices). For further piece of mind you may wish to insure the goods being returned by way of using Royal Mails Recorded Delivery service. All costs associated with returning items will be your responsibility.

Please enclose all paperwork including invoice and receipts (You are more than welcome to keep the Parklife V.I.P Card, if issued, for future use or to pass on to a friend or relative).

Requests for exchanges will be offered subject to stock availability (In the event of an exchange, Parklife will happily cover the cost of sending the new item out to you, however it will sent using a recorded economy service).

*Amount of refund will be that paid minus postage and this amount credited within 10 days to the original account used. Should you wish to return any item/s from an order that previously qualified for Free delivery you may do so but should this take your order below the Free delivery threshold a charge of £1.99 (equal to the cost of economy delivery) will be deducted from any refund due.

Any free gifts supplied must be returned unopened and intact otherwise they will be deemed damaged and in this event we will be unable to offer a full refund and the goods returned to you at your cost or a deduction of 50% to any refund amount due.

Any item returned appearing to have been worn will be examined and if in our opinion it has been used it will be returned to you at your cost.

We can only offer to exchange once per order, once one item is exchanged we will not be able to then offer further exchanges or refunds.

Please Note:
Whilst our website will automatically issue (by way of email) a returns number we are not bound to accept/process any return that does not fully comply with all of the above rules.

Following these guidelines helps us to maintain our wide choice at extremely competitive prices as well as our highly commended delivery service.

Items brought in store may be subject to different terms and conditions to those online. We cannot accept returns that are brought online that are subsequently brought into the store for exchange or refund. We also cannot accept postal returns of items originally brought instore.

Your assistance is greatly appreciated, thank you.

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