Here at Parklife we've done all we can to make ordering as simple as possible but know sometimes you may need a helping hand or some timely reassurance so we have set out a series of questions and answers which we hope cover the most frequently asked questions. If you can't see the info you need here please feel free to contact us by clicking here

For ease of use we have split this section in 3 area's

Before   During   After

 Before

 I haven't heard of your company before, how do I know I can trust you?

We have been in business since 2003, became a Limited company in 2008 and are registered with Companies House as Parklife (Whitby) Limited. Registered company no. 0655192. We are also registered with HM Customs and Revenue (VAT) VAT no. 925 0494 27.
Should further reassurance be required simply type Parklife Clothes in Google and you'll see that we have plenty of history all archived for future reference.

 Do you have a real shop as well or are you internet based only?

We now operate solely online however whether you live locally or are in Whitby on holiday we are always pleased to welcome you to our office/warehouse. We can only accept cash or cheque payments at the office.

 Can I talk to someone should I need or do I have to do everything by email/support tickets?

We are always happy to discuss anything with you however many times it can be quicker to drop us an email as they are monitored closely thoughout the waking hours, if you want to talk call us on 01947 601110 during office hours or outside of these you are more than welcome to call Darron's works mobile on 07717357377. On the shop line we use an answering machine outside of opening hours. We do not use any complicated or automated phone systems, we will either answer it in person or a recorded message can be left. No calls are ever recorded.

 Didn't your website use to sell clothes as well as footwear?

Yes, unfortunately we had to make the difficult decision to drop clothing mid way through 2010 due to the economic downturn in order to enable the company to devote more time and money to footwear, our biggest market.

 I need help choosing the correct size, is there any info?

Click the small size guide image on each and every product page and take a look at our handy size guides, we are also working on a downloadable PDF you can print out which should be available soon.

 I can't see my size, is it availabe?

We keep the website up to date as far as possible and whenever a size/colour option becomes unavailable that option will have SOLD OUT added. As soon as more stock arrives the words SOLD OUT will be removed and the item will be available for ordering.

 I really like an item but it says my size is SOLD OUT, can you email me if & when it becomes available again?

Sure, just call us (01947 601110) or drop us an email with the item/s you are interested in, size/s required and your contact details and we'll keep you up to date with availability.

 Do you send to all countries?

Due to trade restrictions we are barred from sending certain brands/items outside of the EU. Please contact us should you have any questions about this.

 During

 What forms of payment do you accept?

We accept most debit/credit card payments except American Express as well as Paypal, for further info click here

 Are my details kept safe when I order with you?

Yes your details are transmitted via 256 bit electronic encryption (this is double the minimum standard encryption requirement) with any payments details being taken on our behalf by either WorldPay or PayPal, both acting as our payment service providers and as such being compliant with industry standard PCI regulations. For more details click here.
At absolutely no point during or after processing your order do any Parklife employees see any of your card details and we will never ask for them, when you input any of these details it is on the secure & encryted pages of WorldPay and PayPal and that is why we do not see or need them.

 Once I place a order will I be kept informed of my orders progress?

Once your order has been place you will receive regular updates from detailing your orders progress as well as being able to view your order status by logging onto your account, click here to visit your account page.

 What delivery options do I have? Can you guarantee next day delivery?

We offer many different options including guaranteed next working day delivery, all we ask is that any order needed for the next day is placed and paid for before 2pm on weekdays, more info about our deliveries can be seen by clicking here. All orders are sent by us are insured and will require a signature upon arrival at the delivery address.

 Will I be able to my track my order once it is dispatched?

Yes, click here to visit the Royal Mail's tracking website and simply enter the 13 digit tacking code that will be shown on your account under the View Order Status tab, click here for the correct page.

 It says that I can return an order that was brought as a Christmas present until 7th Jan, can you tell me more?

To give you that bit of extra confidence when buying Christmas gifts we have extended our returns policy so as long as any item/s that needs exchanging or refunding is back with us before the 7th Jan 2011 we'll more than happy to stick to our promise.

 After

 I keep getting emails saying my order status has changed, can you explain a bit more?

As we process your order automatic emails will be sent to keep you informed of your order status, most orders will pass through 4 status changes and these are as follows:

Awaiting Payment: Simply means that payment has not yet been matched against your order, usually due to a delay in PayPal matching the payment to the order, however your order has been accepted and there should be no need to worry.

Awaiting Fulfilment: Your order has been successfully received, the item/s placed on hold and is awaiting processing. As this status message is the cause for most queries we would like to stress that Awaiting Fulfilment means the item/s ordered are IN STOCK and are awaiting processing and does NOT mean we are awaiting stock to arrive.

Awaiting Shipment: Your order has been picked, packed and processed ready for collection, at this stage your order will be assigned a unique tracking number.

Shipped: Your order has been collected and is now en route to the designated delivery address.

At all times you can see the latest status of your order simply by logging on to your account by clicking here.

 Can I track my order once it is dispatched?

Click here to visit the Royal Mail's tracking website and simply enter the 13 digit tacking code that will be shown on your account under the View Order Status tab, click here to visit the correct page.

 Can I return an item? How?

Of course you can, we only ask that any item/s be returned to us within 14 days of you taking delivery of them. For further info please click here

 Do I have to have an exchange or can I have my money back?

We are more than happy to offer an exchange on any item you purchase for any other item we stock, unlike other stores we do not limit the exchange to just a different size of that ordered, you may chose a different size, colour, style or a different item altogether, should their be a difference in price either way we will contact you to arrange this. If you would prefer we can arrange a full refund of the items cost, although we cannot refund any postage charge that may have been charged at the  time of the order.

 Can I leave a review?

Of course you can and we are always happy to hear how we did, good or bad (hopefully not!!). To leave a product review visit the item/s purchased and click on the 'Write A Review' button and fill in the required details and to leave service review please click here

 As I've signed up to your newsletter does that mean I'll be inundated with emails?

No, we will only ever send a maximum of 1 or 2 emails per month. All emails sent include a opt out link should you wish to unsubscribe. At no point will any details ever be sold/traded or used for any other purpose than to send marketing emails from Parklife.

 I still have quetions, can someone please help?

Yes, that is all part of our commitment to you and should you at anytime need any further help or aftercare assistance please use the Contact Us tab at the top of each webpage to get in touch. Quite simply we want you to be happy both with the product as well as the service provided and will do all we can to make sure that is the case.

 I have a complaint, what do I need to do?

We always try to do our best but as with everything in life things have a way of going wrong from time to time. Should you have reason to complain please feel free to contact us with details of the issue in questions and we promise to do all we can to answer your concern/s within 72 hours.