Returns & Exhange

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Returns Policy
In line with the EU Distance Selling Directive we offer to exchange or refund the cost of item/s returned to us with 7 (seven) days of your receipt of them. If you do need to return or exchange an item please ensure you have the required information shown below and then CLICK HERE TO SEND EMAIL

Required information:
Order Number (last 4 digits, can be found top right hand corner of invoice):
Date item was received by you:
Item/s name:
Reason (i.e. too small/big):
Return for refund or exchange:

Once we have received the above information and established that the return/exchange request is within the time allowed we will email a unique returns number that must be clearly displayed on the front of the package.
Upon receiving the returns number you should then ensure that the item/s being returned are sent without delay to ensure that we receive them back within 7 (seven) days of you having received them, failure to adhere to this deadline may result in us refusing a refund or making a restocking charge of 15%.
Any specially ordered items are exempt from the above regulations and we are unable to offer exchanges/refunds on these items.

All costs for returning items ordered are at your own expense, except in instances of Parklife error. Returned goods are the customer's responsibility until received by Parklife and as such we will not accept liability for any items lost or damaged. You are strongly advised to request and keep a proof of posting certificate.